File Transfers

Transfer Methods

MassiveMusic will send your reports to one of the following three locations:

SFTP/FTP
Amazon S3 bucket
Email address\

The information you will need to provide

Details	SFTP/FTP	S3 Bucket	Email Address
Email address Example: [email protected]			✔
Host name Example: sftp.yourcompany.com	✔
User name Example: MassiveMusic	✔
Password or PPK file* Example: Xcc6sdWrlf!25$L	✔
Port Example: 22	✔
Directory Example: /reports/monthly	✔
Access key ID Example: AKIAIOSFODNN7EXAMPLE		✔
Secret access key Example: wJalrXUtnFEMI/K7MDENG/bPxRfiCYEXAMPLEKEY		✔
Permissions given to MassiveMusic Example: Read/write/list		✔
Region Example: eu-west-2		✔

*PPK files must be version 2 or below only\

Email delivery: limits and best practice

MassiveMusic can only send small text file reports via email with a size less than 5MB.
Some email servers block attachments of any size - please check with your administrator if you’re thinking about using this method.
When using email delivery, please provide us with a shared email address (e.g. [email protected]). Relying on a private email address like [email protected] could result in missed reports when an employee leaves and their email address is deactivated.\

FTP/SFTP IP address whitelisting

If your SFTP requires an IP address to whitelist, let us know and we can provide that for you.\

FTP/SFTP ppk files

PPK files need to be version 2 or below.\

S3 bucket secret access keys: no “+” characters

Please ensure the S3 bucket secret access key does not contain any “+” characters - our system cannot accept keys containing them. This may mean you need to create keys until a suitable one is generated.\

Need your reports, but don’t have a delivery method yet?

Our reports are generated and stored internally when not being delivered. If your company is still setting up your transfer location, but in the short-term you still need your reports, we can temporarily store them in a private google drive folder and send you the location.

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What to do if your details change?
If your delivery details change, please resubmit the new details in full using the table above as a reference. Even if only one element is changing, giving us the full set of details will help us test the new connection and get the change implemented much quicker.